Patient Information
Information At Your Fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Fees
Billing Policy
WE HAVE REVERTED TO BULK BILLING FOR ALL PATIENTS AT THE CLINIC.
All standard Consultations are Bulk Billed but any Procedures incur an out of pocket fee.
Every patient will be bulk billed but any patients with Bupa Nib Medicare or Allianz will be charged accordingly.
*All Workcover and TAC patients must pay on the day until their insurer provides a claim number to the practice.
*Other out-of-pocket fees might be applicable to:
- Discount home visits (for pensioners only)
- Immunisation/Vaccines
- Drive Medical Assessment (Taxi/Uber/Diabetic/Racing)
- IV medicine management
- Travel Medicine
- Procedures
- Reports
- Pre-employment medical
- Skin Treatment
- Antenatal visits
- Urine Drug screening
- Allied Health and Pathology services
- Lost/Misplaced/Repeat prescriptions & referrals
- Transfer of History
Non-medicare Patients
- We have adjusted the fee for non-Medicare patients to $70.00 on weekdays and $80.00 on weekends. The fee for a standard consultation is $160.00 for a long appointment.
- As part of our commitment to offering accessible healthcare, we aim to remain within the 25% of bulk billing practices.
Consulting Specialists
- All appointments with our specialists require 24 hours notice for cancellation. Failure to attend or late cancellation will incur a fee, reception will advise upon booking.
Cancellation Policy
- Starting from 1st February 2024, the cancellation fee for all GPs and Allied Health is $40.00 if canceled within 24 hours. If Any Procedures are cancelled prior to two hours before the appointment time a fee of $100.00 will be charged to the patient. Consulting specialists will charge their scheduled fee, with details provided by reception.
Late Payments
- Payment is required on the day of the appointment. Accounts that have not been settled within 14days of the appointment will incur a late fee of $20 per week for every week that the account has not been settled beyond the first 14days.
Late Arrival and Rescheduling Policy
- At our healthcare facility, we strive to provide timely and efficient services to all our patients. In order to achieve this, we require that all patients call the reception desk and inform the staff if they are running late for their appointment. Failure to do so may result in the Doctor being unable to accommodate the patient.
- If a patient is running late by more than ten minutes, they will be rescheduled to another time or rebooked on another day, depending on availability. This policy is in place to ensure that our healthcare providers can adhere to their schedules, and that other patients are not inconvenienced by delays.
- We understand that unforeseen circumstances may arise, and we encourage patients to inform us as soon as possible if they are going to be late. In cases where a patient is late due to circumstances beyond their control, we will do our best to accommodate them and reschedule their appointment at the earliest available time.
Appointments
New Patients Welcome
- Our practice is appointment based, however we always welcome and accommodate walk-in patients. Our standard consultations are up to 15 minutes.
- All patients upon arrival to check in at the reception desk.
- All patients with private insurance to hand the cards over to reception when checking in at the reception desk.
Practice Policies
Communication Assistance
If you require assistance with communication (eg. translator), please notify Reception upon arrival. A phone interpreter may be available.
If you require an Auslan sign language interpreter during your appointment, a booking can be made online at http://www.nabs.org.au/ or by phone 1800 246 945.
Useful Resources
Children’s Health
Contraception / Sexual Health
Immunisation
Men’s Health
Travel
Planning Ahead
(Advance Care Planning, Wills, Power of Attorney, Enduring Guardian)
Chronic Disease
Mental Health
Preventative Health & Lifestyle
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Cranbourne West Medical Centre. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Is Cranbourne West Medical Centre a Bulk Billing Practice?
Cranbourne West Medical Centre have reverted to Bulk Billing for all patients at the clinic.
Any procedures or dressings will incur a small fee.
Every patient will be bulk billed but any patients with Bupa Nib Medicare or Allianz will be charged accordingly.
*All Workcover and TAC patients must pay on the day until their insurer provides a claim number to the practice.
*Other out-of-pocket fees might be applicable to:
- Discount home visits (for pensioners only)
- Immunisation/Vaccines
- Drive Medical Assessment (Taxi/Uber/Diabetic/Racing)
- IV medicine management
- Travel Medicine
- Procedures
- Reports
- Pre-employment medical
- Skin Treatment
- Antenatal visits
- Urine Drug screening
- Allied Health and Pathology services
- Lost/Misplaced/Repeat prescriptions & referrals
- Transfer of History
What if I don't have a Medicare card?
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
How do I book an appointment?
What should I bring to my appointment?
Please bring:
- Photo ID
- Medicare card
- Any concession cards
Do you offer telehealth consultations?
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you 03 7017 5932.
