ABOUT US
We're Here For You Every Step Of The Way
At Cranbourne West Medical Centre our central focus is on the health and wellbeing of you and your family, the provision of best practice advice, and quality treatment in a modern, comfortable setting.
Mission
At Cranbourne West Medical Centre our central focus is on the health and wellbeing of you and your family, the provision of best practice advice, and quality treatment in a modern, comfortable setting. Our highly qualified and experienced professional and administrative staff are dedicated to making your experience with us as efficient and productive as possible.
CORE VALUES
What makes us different
At Cranbourne West Medical Centre, we are passionate about improving lives through knowledge and empowerment.
OUR TEAM
The Team Of Great Doctors Behind Cranbourne West Medical Centre
OUR PARTNERS
Insurance Companies That Work With Us
Patient Resources
Fees
Any procedures or dressings will incur a small fee. Every patient will be bulk billed but any patients with Bupa Nib Medicare or Allianz will be charged accordingly. *All Workcover and TAC patients must pay on the day until their insurer provides a claim number to the practice. *Other out-of-pocket fees might be applicable to:
- Home visits
- Discount home visits (for pensioners only)
- Immunisation/Vaccines
- Drive Medical Assessment (Taxi/Uber/Diabetic/Racing)
- IV medicine management
- Travel Medicine
- Procedures
- Reports
- Pre-employment medical
- Skin Treatment
- Antenatal visits
- Urine Drug screening
- Allied Health and Pathology services
- Lost/Misplaced/Repeat prescriptions & referrals
- Transfer of History
- We have adjusted the fee for Non-Medicare patients to $70.00 on weekdays and $80.00 on weekends.
- As part of our commitment to offering accessible healthcare, we aim to remain within the 25% of bulk billing practices.
- All appointments with our specialists require 24 hours notice for cancellation. Failure to attend or late cancellation will incur a fee, reception will advise upon booking.
- Starting from 1st February 2024, the cancellation fee for all GPs and Allied Health is $40.00 if canceled within 24 hours. If canceled on the same day and within 2 hours, the fee remains $40.00. Consulting specialists will charge their scheduled fee, with details provided by reception.
- Payment is required on the day of the appointment. Accounts that have not been settled within 14days of the appointment will incur a late fee of $20 per week for every week that the account has not been settled beyond the first 14days.
- At our healthcare facility, we strive to provide timely and efficient services to all our patients. In order to achieve this, we require that all patients call the reception desk and inform the staff if they are running late for their appointment. Failure to do so may result in the Doctor being unable to accommodate the patient.
- If a patient is running late by more than ten minutes, they will be rescheduled to another time or rebooked on another day, depending on availability. This policy is in place to ensure that our healthcare providers can adhere to their schedules, and that other patients are not inconvenienced by delays.
- We understand that unforeseen circumstances may arise, and we encourage patients to inform us as soon as possible if they are going to be late. In cases where a patient is late due to circumstances beyond their control, we will do our best to accommodate them and reschedule their appointment at the earliest available time.
Confidentiality, Privacy And Health Information
We take the privacy and security of your information seriously. Your medical record is a confidential document, and our clinic is equipped to protect that information. Our stringent practice policy means we always maintain the security of personal health data and ensure that it is only available to authorised staff. We abide by the Australian Privacy Principles available at: www.oaic.gov.au/privacy/australian-privacy-principles.
Reminder System
For the continuing management of our patient’s health, we utilise a systematic reminder system to provide health promotion, preventative care and early detection of disease.
Our system is based on the best available evidence and, where possible incorporates.
